Community Guidelines

Building a safe and respectful community together

Welcome to Our Community

SwapBarang.my is built on the foundation of trust, respect, and community spirit. These guidelines help ensure that everyone can enjoy a safe, positive, and rewarding experience on our platform.

By using SwapBarang.my, you agree to follow these community guidelines. Violations may result in warnings, account suspension, or permanent bans depending on the severity and frequency of the offense.

Community Guidelines

Respect & Kindness

  • Treat all community members with respect and kindness
  • Be patient with new users who are learning the platform
  • Use polite language in all communications
  • Respect cultural and religious differences
  • Help create a welcoming environment for everyone

Honest Trading

  • Provide accurate descriptions and photos of your items
  • Be honest about item condition and any defects
  • Honor your commitments and show up for arranged meetups
  • Don't misrepresent items or engage in fraudulent activities
  • Report any suspicious or dishonest behavior

Safe Practices

  • Always meet in public, well-lit locations
  • Bring a friend when possible for added security
  • Trust your instincts - if something feels wrong, leave
  • Don't share personal information until you're comfortable
  • Follow our safety guidelines for all interactions

Communication

  • Respond to messages in a timely manner
  • Be clear and specific in your communications
  • Use the platform's messaging system for initial contact
  • Be professional and courteous in all interactions
  • Notify others promptly if plans change

Prohibited Items

The following items are strictly prohibited on SwapBarang.my:

Weapons, firearms, or ammunition
Illegal drugs or controlled substances
Stolen goods or items of questionable origin
Counterfeit or pirated products
Live animals (except through approved pet rehoming)
Hazardous materials or chemicals
Adult content or services
Items that violate intellectual property rights
Expired food or unsafe consumables
Items requiring special licenses to sell

Note: This list is not exhaustive. Use common sense and contact our support team if you're unsure about whether an item is allowed.

Reporting Violations

Help us maintain a safe community by reporting violations when you see them:

Use the "Report" button on user profiles or item listings
Contact our support team at safety@swapbarang.my
Provide detailed information about the violation
Include screenshots or evidence when possible

Consequences for Violations

We take community guidelines seriously. Violations are handled according to their severity and the user's history on the platform:

Warning

First-time minor violations result in a warning and guidance

Temporary Suspension

Repeated violations or moderate offenses result in temporary account suspension

Permanent Ban

Serious violations or repeated offenses result in permanent account termination

Appeals Process: If you believe your account was suspended or banned in error, you can appeal the decision by contacting our support team with detailed information about your case.

Building a Positive Community

Together, we can create a thriving community where everyone feels safe, respected, and excited to participate in the sharing economy.