Frequently Asked Questions

Find quick answers to common questions about SwapBarang.my

Getting Started
5 questions

Listing Items
6 questions

Swapping Process
6 questions

Safety & Security
6 questions

Account & Profile
6 questions

Technical Issues
6 questions

Still Need Help?

Can't find what you're looking for? Our support team is here to help!

Email Support

Response within 24 hours

Frequently Asked Questions

Popular Questions

Getting Started5 questions

How do I create an account on SwapBarang.my?

Is SwapBarang.my really free to use?

What areas of Malaysia do you cover?

How do I verify my account?

What makes SwapBarang.my different from other platforms?

Listing Items6 questions

What items can I list on SwapBarang.my?

How many photos should I upload?

What's the difference between swap and free items?

Can I edit my listing after posting?

How long do listings stay active?

Can I list services instead of physical items?

Swapping Process6 questions

How does the swapping process work?

What if the item isn't as described?

How do I arrange meetups safely?

What if someone doesn't show up?

Can I swap multiple items at once?

What if I want to back out of a swap?

Safety & Security6 questions

How do you ensure user safety?

What should I do if I feel unsafe?

How do I report suspicious behavior?

Are my personal details safe?

What information should I never share?

How do you handle scammers?

Account & Profile6 questions

How do I improve my rating?

What are XP points and levels?

How do I change my location?

Can I delete my account?

How do I get verified?

Can I have multiple accounts?

Technical Issues6 questions

The website is loading slowly. What can I do?

I can't upload photos. What's wrong?

I'm not receiving email notifications.

The map isn't loading properly.

I forgot my password. How do I reset it?

Can I use SwapBarang.my on my phone?

Still Need Help?

Email Support

Getting Started
5 questions

Listing Items
6 questions

Swapping Process
6 questions

Safety & Security
6 questions

Account & Profile
6 questions

Technical Issues
6 questions